Payment, Shipping & Our Refund Policy
1. What Payments Do You Accept?
We currently use the Boodil Open Banking Network app as many processors no longer want to deal with these products. This uses your own Banks Security Network (via Faster Payment) and is very safe and secure. This is currently only for the UK so we also offer Pay By Link for those who have problems using their Bank App, or customers outsdie the UK. As a payment link has to be manually created it’s obviously faster if you can use the Bank App.
(Pay By Link orders will be held for 48hrs after a link has been sent out, and if they haven’t been paid for by then the products will be released back into stock for others to purchase. Please click the My Account link with your Order# and email if you haven’t recieved a link, and it will show up there on your order. If you created an account just login and it will show on your order.)
2. What Happens after I’ve purchased?
We’ll begin processing your order ready for dispatch as soon as possible after payment is received.
3. When will I get my order?
- 2nd CLASS ROYAL MAIL RECORDED DELIVERY by Royal Mail (currently free with a minimum order value of £50) it’s usually 2-7 business days after dispatch. However allow for delays especially on Public Holidays. (UK only)
- 1ST CLASS ROYAL MAIL RECORDED DELIVERY option – usually 1-3 days business days after it’s been dispatched (Saturdays not included). (UK only).
- INTERNATIONAL can take 10-21 days depending on the country destination. Allow 28 days after dispatch before contacting us if your parcel is taking it’s time getting to you.
***In order for an order to be deemed lost or delayed by Royal Mail we need to wait 8 working days for 2nd Class & 5 working days for 1st from despatch of the original order (not including the day of despatch) before we can reissue a replacement.
Should the original item turn up afterwards, even if delayed, we reserve the right to charge you for the replacement order also or request that you return it.
4. Returns & Refunds Policy
In accordance with Consumer Protection (Distance Selling) Regulations you may return the product for a full refund within 7 days of payment. To do so the package must be returned unused and the bottle seals unbroken. Postage is not refunded. After 7 days the sale is binding and we cannot refund unless the product is actually damaged and has not been used.Your Statutory rights remain unaffected.
A refund request will be processed through the payment processor via the card you made the purchase with , this may take several banking days to complete & is out of our control once the refund has been initiated.
A refund after the sale but before the item has been received may still be subject to postage & an admin charge if the order has been processed & collected by Royal Mail,as we have to request the item back from Royal Mail this incurs a cost to us , in this case we will refund the difference between the order value & the postage/admin charge.